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Wrong BRT code
Basically, I bought an item on Saturday afternoon and since I was given the code in the BRT tracking, it keeps telling me it doesn’t exist. Then on Monday afternoon I call BRT, give them the shipping code provided by eBay, and they tell me it’s not valid and doesn’t exist. Then they tell me to contact eBay and get my correct code... what should I do?
1 comment
marioelegio
Mentore2 years agoI wouldn’t trust too much what BRT customer service says; they’ve never really been known for efficiency.
Normally BRT shipments are selected through the shipping manager (Packlink) and the code is sent automatically from BRT to Packlink and then from Packlink to eBay, so it’s unlikely that there was an error. Rather, it’s likely that the code was generated on Saturday, when the seller purchased the shipping service, but today is only the next working day and so it’s likely that BRT still hasn’t picked up the parcel.
Wait patiently for the delivery deadline to expire and, if there are problems, https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=non%20pervenuto&lucenceai=lucenceai&docId=HELP1135
hi
mario