Locked
Discussion interactions are currently paused.
Shipping code not updated
Hello, my eBay account was suspended because some shipments were not marked as delivered. eBay told me to contact the buyers and ask for confirmation, so I did.
Everyone confirmed receipt except for one customer who isn’t replying…
without her response my account won’t be reactivated, what can I do ?
the package was delivered and the buyer gave me confirmation on WhatsApp … only eBay wants the confirmation through eBay chat.
I hope you can help me
thanks everyone
5 comments
marioelegio
Mentore3 years agoOut of 16 feed, 3 are negative, 2 of which are for selling counterfeit shoes.
Maybe the problem is something else…..
hi
mario
francesco_abbigliamento
OP3 years agoHello, if you look at the 3 negative feedbacks, they really shouldn’t even be negative because in one case we had sent a package to the wrong person and he had received something he hadn’t ordered from us. When he wrote to us, unfortunately we didn’t see the message right away and he immediately got worried and left negative feedback. We resolved everything by exchanging it and giving him the correct package, and we apologized.
I will have the feedback modified.
As for another customer, the package hadn’t arrived for several days even though it had been shipped right away, and she immediately started a series of accusations....
Once it arrived, I got confirmation both via chat and through eBay tracking, but the customer had already left the feedback.
Sometimes people don’t think that there is a person on the other side who has to handle several things at once, and you shouldn’t make accusations carelessly.
Have a good day
sika700
Mentore3 years agoThe accusations aren’t unwitting... feedback is exactly there so people can get an idea of the seller’s reputation.
If it’s true they were only "misunderstandings", it was in your interest to get them changed promptly... don’t you think?
Anyway, a private user selling shoes, perfumes, new clothing... awareness of the "modus operandi" is very clear!
Kind regards.
cizeta1964
Mentore3 years agoAre you sure the suspension is only due to the shipments that never arrived?
sika700
Mentore3 years agoHello,
I've been using eBay for years and this is the first time I've heard of this kind of suspension... I'd say... almost absurd...
If it's this account, it's probably because you were selling with a private account... but only support can confirm that:
Contact eBay | eBay
Kind regards.