Incorrect Ebay personal code in communication from Ebay | Questions and answers among users

mcat3266 · 2023-05-18T18:40:38.551000Z

Good evening. I ordered an item on eBay. eBay sent me an email saying it had been shipped, but at the bottom of the email I read my first and last name and, in parentheses, a code. Which is not mine!! The item arrived a few days later and, since it was not as requested, I tried to return it. On eBay, though, it does not appear in my order history. And I can't open a dispute. This is because the order is certainly present on the board of the person indicated in the email. We probably even have the same email. How can I fix this? Or how do I contact eBay?

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Incorrect Ebay personal code in communication from Ebay | Questions and answers among users | eBay Italy