How to get a refund for a tracked shipment that was never delivered

Question

Good morning,I purchased an old phone card, of very little commercial value. The seller sent it with tracking. The parcel shows as delivered, but despite there being a concierge at my address that is always open, nothing has ever arrived for me. I contacted the seller and asked for the tracking so I could check in person at the post office. In response, he told me that since he had another one of the same type, he would make a private listing for another registered purchase. The package showed a...

marioelegio · Accepted Answer

It was probably sent with posta1, it’s not really a tracked service, but the postal worker sends the sender the delivery result when they put the envelope in the recipient’s mailbox.It’s hard to get a refund if, in fact, your address is on the delivery confirmation receipt.You can still try ….. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042 himario