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How to ask eBay to intervene
Hello. I made a purchase as an unregistered user on June 1. Paid properly with Postepay the same day. I received an order confirmation email, and later an email telling me that the item was in SHIPPING PHASE. Well past the maximum estimated arrival time for the package, I contacted the seller, from whom I received no response. After another 3 days, I followed up with the seller again, but no response. I would like to ask eBay to intervene, but I can’t, because in the NON-RECEIVED ITEM section, the item does not appear because it has expired. I can’t even find it through the item ID, or through the order number. After signing up, I can’t find the purchase even in the purchases section. I’m completely stuck! What can I do? Thanks
marioelegio
Mentore3 years agoLeggi questo…. https://www.ebay.it/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065
ciao
mario