How to request a refund for a lost BRT package

Question

I can't report the loss of a package, sent by me as the seller, in order to get reimbursement from the insurance. The BRT courier says to contact eBay, but on the Packlink site the tracking code provided by eBay is not recognized. I have all the documentation that the package was collected by the courier and I have already refunded the buyer! On top of the damage, there's also the insult of having paid the shipping costs!

marioelegio · Accepted Answer

Follow these guides: https://support-ebay.packlink.com/hc/it/articles/209085905-Come-e-quando-presentare-un-reclamo-danno-perdita-manomissione-furto-o-disconoscimento-firma https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione himario