How should one deal with a cheating buyer?

Question

Good morning, I should mention that I’ve been a seller since 2003, I’ve never cheated anyone, and I have all positive feedback. Today I received a return request for a soccer jersey sold as new, perfect, and with the original tag. The buyer (French) contacted me saying the jersey was dirty and had pulled threads. Basically, a scam. What can I do???

sika700 · Accepted Answer

What can you do? Accept the request, provide the return label at your own expense and then reimburse... If you stall or try to buy time, you only risk losing money and the shirt if the buyer asks ebay to step in. Unfortunately, these are the risks of selling online... and I’d add abroad! Kind regards.