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how to make returns easy and safe
Hello everyone,
I’d like to report something that happened and ask for help.
I was delivered a phone (Samsung s23 plus).
When I opened the package, I noticed that the warranty seals on the smartphone box had already been opened and then resealed with other similar seals.
Also, another thing that left me puzzled was the condition of the items inside the box. For example, the cardboard parts that act as compartments for the cable and other items are clearly marked and worn. Whatever the reason for the tampering, the contents of a package should be delivered to the buyer sealed and spotless.
Another thing that isn’t right is the version of the smartphone that was sent to me. Before buying it, I asked the seller to confirm whether the version was IT (Italian) or EU (European). The answer was: 100% IT version.
When the package arrived, I wanted to check with Samsung and found that the phone version is European. This means I can’t use applications and services that are useful to me.
I’d like some information on a few things:
To make the return, which option is best for me to select from the ones offered in eBay’s dropdown menu?
Do you have any other advice to give me to make sure the return is as simple and safe as possible?
Thanks everyone
marioelegio
Mentore2 years agoThe procedure is this: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
The reason: item not as described in the listing (item does not match the description or photos)
If the seller accepts the return, the costs will be at their expense.
If the seller does not accept the return or refuses to pay the costs, after 4 days you can ask (through the procedure) eBay to step in. They will decide whether or not it is a matter of non-conformity.
hi
mario