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How to avoid return scammers
Hello everyone.
I’ve never posted on the forum, but this time I decided to because I’m quite annoyed.
Since this year I’ve opened sales to other European markets, in particular France. Among other things, I sell carnival and Halloween costumes.
Now I find myself with a real flood of return requests, specifically for costumes, coincidentally one or two days before Halloween, with ridiculous reasons (a loose thread hanging, bought 20 days ago “by mistake,” etc.).
Of course I’d like to avoid having to choose the option “Returns not accepted” because it’s very penalizing in terms of visibility too, but I don’t want to have to deal with these crafty people anymore.
Does anyone have a tip for me? Thanks.
marioelegio
Mentore2 years ago................ and on top of that, the option is outright prohibited by law. A professional user cannot refuse even returns due to the buyer changing their mind (in distance sales), and they always lose at least the outbound shipping. d lgs 206/05
bye
mario
malizi_osa
OP2 years agoYou're right! I wrote it in the heat of the moment without thinking.
Thanks.
sika700
Mentore2 years agoHello,
no tip unfortunately, because it's impossible to predict situations like this... they say it's part of the job.
You can still put the buyer on the blacklist, at least they won't be able to bother you anymore:
https://www.ebay.it/help/selling/resolving-buyer-issues/bloccare-un-acquirente-su-ebay?id=4082&st=3&pos=1&query=Bloccare%20un%20acquirente%20su%20eBay&intent=blocca&lucenceai=lucenceai&docId=HELP1034
Kind regards.
malizi_osa
OP2 years agoI had already anticipated the blacklist.