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How do I report a counterfeit item and request a refund?
Summary: enzo5cinque asks for information on how to report a counterfeit item and request a refund. marioelegio replies without providing details or further explanations.
I bought a pack of Kirkland minoxidil with 6 bottles. I’ve been using this product for years now. As soon as I opened it, I immediately noticed that something wasn’t right. After several searches, I was able to confirm that too many things don’t match, so the product is definitely counterfeit. I tried asking the seller, who obviously claims that the product is original. How do I report this to eBay and get assistance from them? The product has characteristics incompatible with an original Kirkland Minoxidil: continuous hot-glue sealing, darker color than normal, very weak alcohol smell, and no reaction to the bleach test. I would like to request a refund for an inauthentic item.
marioelegio
Mentore8 months agohttps://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
In the drop-down menu to choose the reason for the return request, select the item line that does not match the title and description.
If the return is accepted, the return shipping costs will be the seller's responsibility.
hello
mario