LockedDiscussion interactions are currently paused.Questions and answers among usersChevronRightIconHow do I get eBay involved in a problem with a return?how do i get ebay to intervene on a problem with a return?morpheaus_220View listingsPosted 3 years ago·Last reply 3 years ago See original 3 commentsComment Newestsika700Mentore3 years agoView listingsLeggendo qui se sei acquirente:https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=interve&lucenceai=lucenceai&docId=HELP1382Oppure qui se sei venditore:https://www.ebay.it/help/selling/managing-returns-refunds/chiedi-ebay-di-intervenire-venditori?id=4702&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20venditori&intent=interv&lucenceai=lucenceai&docId=HELP1381Un cordiale saluto. See originalmorpheaus_2OP3 years agoView listingsListen, since you're the only one helping me, I'll explain the problem: it's already in return, the seller didn't send me the return label and isn't responding, I don't know how to get eBay to intervene. I have two days left to make the return. See originalsika700Mentore3 years agoView listingsIf the return is for a non-conforming item, then read the first link, you will find the instructions:https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=interve&lucenceai=lucenceai&docId=HELP1382If, on the other hand, it is due to a change of mind or a purchase made by mistake, the return shipping costs are your responsibility.Kind regards. See original
sika700
Mentore3 years agoLeggendo qui se sei acquirente:
https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=interve&lucenceai=lucenceai&docId=HELP1382
Oppure qui se sei venditore:
https://www.ebay.it/help/selling/managing-returns-refunds/chiedi-ebay-di-intervenire-venditori?id=4702&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20venditori&intent=interv&lucenceai=lucenceai&docId=HELP1381
Un cordiale saluto.
morpheaus_2
OP3 years agoListen, since you're the only one helping me, I'll explain the problem: it's already in return, the seller didn't send me the return label and isn't responding, I don't know how to get eBay to intervene. I have two days left to make the return.
sika700
Mentore3 years agoIf the return is for a non-conforming item, then read the first link, you will find the instructions:
https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=interve&lucenceai=lucenceai&docId=HELP1382
If, on the other hand, it is due to a change of mind or a purchase made by mistake, the return shipping costs are your responsibility.
Kind regards.