How do you handle feedback | Questions and answers among users

parronc · 2023-05-05T04:05:27.491000Z

This is not the first time this has happened to me: recently a seller told me they had shipped it but in reality I found out from tracking that they hadn’t, I clearly leave negative feedback (13 days and it still isn’t even marked as shipped, seller who couldn’t care less, forced to ask for a refund) and when after 20 days through Ebay I get the refund, magically the negative feedback is removed. I understand that you want to protect one of your customers, but this clearly comes at the expense of a real assessment that future customers will make of the seller and, consequently, of your credibility. I hope you will give me a thorough and not vague answer (this has already happened).

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How do you handle feedback | Questions and answers among users | eBay Italy