How can I close a dispute regarding one of my listings? | Questions and answers among users | eBay Italy

How can I close a dispute regarding one of my listings? | Questions and answers among users | eBay Italy

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Questions and answers among users

How can I close a dispute regarding one of my listings?

Hello,

a customer of mine opened, a few days ago, a dispute on one of my listings with the reason "item not received", but yesterday I refunded her via Paypal, that is, through a method not formally and officially available on Ebay. Since the customer has already been refunded, can the dispute be closed and removed, and consequently the listing as well? I wouldn't want any further problems.

Thank you in advance!

giuseppebellitto

0 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

sika700

Mentore2 years ago

Hello,

you made a huge mistake!

Now, if the customer asks ebay for intervention, you'll be forced to refund her a second time!

Before making such dumb blunders, it would have been better to ask... even here on the forum... whether it was a sensible move.

There's nothing more you can do now, the damage is done!

Kind regards.