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How to proceed after a return for a defective item?
Hello everyone,
I am proceeding with a return due to a defective item that does not match the description. I started the process through eBay Customer Guarantee. I have arranged with the seller for a return and refund.
At the moment I am stuck because the seller cannot send a shipping label, saying that he will reimburse the shipping costs.
How should I proceed to be protected?
Thank you very much in advance for your help.
8 comments
sika700
Mentore2 years agoDon't pay out of pocket because you won't receive any reimbursement.
If 4 days have already passed since the request was opened, ask ebay to step in:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=intervento&lucenceai=lucenceai&docId=HELP1382
Kind regards.
matriz_8
OP2 years agoThanks for the reply.
At the moment, 4 days haven't passed yet. Is that why I can't find the option to request intervention from eBay?
sika700
Mentore2 years agoExactly.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=2&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=intervento&lucenceai=lucenceai&docId=HELP1382
Kind regards.
matriz_8
OP2 years agoThank you very much. Very kind!
matriz_8
OP2 years ago4 days have passed but it still doesn't give me the option to ask eBay to step in. What can I do?
sika700
Mentore2 years agoClick on the link I sent you and ask eBay for help.
Kind regards.
matriz_8
OP2 years agoI clicked on the link. It takes me back to the status of the request, but no intervention option from eBay appears… request opened on January 16, agreed on return and refund. The seller, however, refused to buy the return label. Now eBay tells me to ask the seller for the label, but they are refusing and telling me they will reimburse the shipping costs… how do I get eBay to step in in this case?
sika700
Mentore2 years agoIn the provided link, click on "Ask eBay to step in" or scroll all the way down and request a callback, or use the chat.
Kind regards.