how to obtain Poste Italiane invoices for customs charges | Questions and answers among users

ax13769 · 2024-02-20T13:35:10.093000Z

With the premise that, to get around the “oversights” of packages under IOSS that go through customs again, it is allowed to request a refund of the VAT paid twice by submitting an invoice.While with couriers I managed to get them, the invoices, with Poste Italiane it seems like an epic undertaking. Does any more experienced Ebayer know the most effective way?So far I have already tried - a complaint on the PI website, which directed me to - revisioni-pacchi, which sent me bouncing back and blocked me.- the toll-free number - which advised me to write to revisioni-pacchi- revisioni-pacchi with another email identity, blocked there too.- PEC to Poste Italiane - which was followed by the receipt of an H7-MRN import document, with release code, again arrived via PEC from the Roserio customs office, but which for refund purposes is not sufficient proof. As a private individual with SPID I can't access the VAT import accounting summary on the PUDM portal (Customs), and the amounts and frequency do not justify delegating it (and paying) to a customs broker, which anyway I don't know if it's the easiest route. - PI customer accounting, with a request for a courtesy invoice for the shipments concerned, no answer. I find it curious that in 2024 there is no way to get a PDF of a sufficient supporting document for what was asked of me in cash, in a shakedown-style way, on my doorstep for a service - especially because the VAT refund procedure is a recognized practice, and it is tied to the submission of an invoice.but in practice PI doesn't do much to help close the loop of the system. who knows if abroad (in the EU) it works differently.ironically - the result, for me, is that as a consequence of the malfunction of the system set up to protect revenue (VAT), I stop buying, thus reducing revenue by far more than what was supposed to be protected. conspiracy theories about a neo-protectionism in Europe would find fertile support here... but getting back to the Poste Italiane invoices: is it only me? am I doing something wrong? any suggestions?thanks

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how to obtain Poste Italiane invoices for customs charges | Questions and answers among users | eBay Italy