How to report that the item has been shipped

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Good morning,

I can't figure out how to report that the item has been shipped.

I printed the label, went to the post office and sent the package, how do I mark in the shipment status that I sent the package?

Thanks everyone

cardas111

485 View listings

Posted 3 years ago·Last reply 3 years ago

4 comments

cardas111

OP3 years ago

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Thanks again, luckily I'm not familiar with these procedures.

cardas111

OP3 years ago

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Thanks for the reply,
but I’m the buyer who is returning it, not the seller who is shipping it,
and on the page "View return details" there isn’t that text
but there is "Shipment code details
Number: xxxxxxxxx Carrier: Poste"
and I don’t know how to report that the shipment has been sent.

sika700

Mentore3 years ago

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So... since you explained yourself better now... unfortunately “mind reading” is not active yet... in the procedure you’ll always find the shipping confirmation in the drop-down menu.

If you can’t find it, ask support for help:

https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134

Best regards.

sika700

Mentore3 years ago

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Good morning,

go here:

https://www.ebay.it/sh/ord

find your sale, immediately to the right of your item image you’ll see in gray the text "+ Add shipping code" (if you bought the label on eBay, it should already have been entered) and then from the dropdown menu on the left select "Mark as shipped".

Kind regards.