How does eBay behave in these cases? posta1 | Questions and answers among users

marxcellus · 2024-02-12T16:04:22.146000Z

good morning, I’ve run into a small problem and I’m asking for anyone who may have already been through this, how eBay handles these cases.First of all, I’ve been on eBay for years and have almost never had problems; in this specific case I made a fairly large sale (78 euros) with posta1, and the buyer wrote to me today threatening to report me because the delivery shows as completed but he claims he never received anything. I asked him to wait a few days, because sometimes it happens that items are marked as delivered by the post office but in fact the delivery is made later, but since I’m dealing with someone who only knows how to threaten (in vain, I’d say) and call me a scammer, and I’ve already figured out that even if the envelope arrives he’ll keep insisting on his story to get the money refunded, I wanted to understand, in the event of a dispute, how eBay behaves, because posta1 only provides delivery confirmation and not full tracking, so will it end up refunding the buyer? Or will the delivery code be enough as proof?

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How does eBay behave in these cases? posta1 | Questions and answers among users | eBay Italy