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How do I appeal a closed case?
After the purchase I did not receive the product, and when I requested it (they closed the order), I was informed by the seller that the product was subject to customs duties. I did not receive any notice about how to proceed or pay these fees. I requested instructions to tell me which carrier the item was with, providing its name and address. In the seller's last communication, he did not tell me and said the order was closed without a refund. I tried all the forms in the complaint channel on the eBay site and it doesn't exist or that channel is hidden. At the very least, a channel that should be clearly visible to the user. In addition, my question to the community is how to contact eBay to appeal the cancellation and receive my purchased item or a refund of the amount I paid.
sika700
Mentore2 years agoYou’re Brazilian... so if you bought in Italy, you should have known you would have to pay customs and any duties; no one was required to tell you that.
So if you refused the package, you are not entitled to any refund.
Kind regards.