I bought a new one but received a refurbished one | Questions and answers among users

guoqch6 · 2024-06-03T19:07:29.262000Z

I BOUGHT A CELL PHONE IN NEW CONDITION, BUT IT HASN'T EVEN BEEN A YEAR, THE CELL PHONE HAS PROBLEMS, I WENT TO THE SERVICE CENTER, AND AN ASSISTANT TOLD ME THAT THE IMEI IN THE SETTINGS IS DIFFERENT FROM THE ONE ON THE BOX.I TRIED TO SUBMIT A REPORT THROUGH EBAY HELP, BUT THE SITE KEEPS SHOWING AN ERRORHOW CAN I DEFEND MY RIGHTS?

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I bought a new one but received a refurbished one | Questions and answers among users | eBay Italy