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Communication about a purchase
Good morning to the Community, I have been a user for more than 20 years and I have always trusted the Ebay system, I have also understood some tricks that sellers use for feedback points from Ebay (not from buyers), that said I wanted to let people know what happened to me, it has surely happened to others but I found no trace of it, that is, I receive two used items (but returnable), one with a faulty component, I report the problem to the seller and propose either a full replacement or just the faulty part, the seller promptly proposes replacing the handset of the Telephony Fixed Phone with SIM slot GSM for seniors, tabletop home corded v classic , but he is in the middle of moving, so I have to be patient; I accept without problems and time passes, to make a long story short, the seller no longer პასუხs, I can no longer return the item, I can no longer leave feedback and rightly Ebay has rules dictated by its experience in management. Naturally I have a record of all my polite requests via messages, now because of these “rare” dishonest sellers, Ebay looks bad for protecting some sellers and justifies a shift of purchases to other E-commerce, but above all I will no longer trust any seller who asks me to be patient in resolving problems; all this to say pay attention to return dates, refund dates, in short, everything.
Kind regards
marioelegio
Mentore1 year agoAll e-commerce sites have rules; eBay is definitely not among those that don’t protect the buyer.
When something goes wrong, you need to follow the prescribed procedures and get an immediate refund. Once you’ve received the refund, you can make new purchases (even from the same seller).
hi
mario
silvan37
OP1 year agoin people!
Silvano