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Delivery of defective product
Good morning,
I received a pair of shoes that, after a few weeks of use, showed signs of material cracking and the rubber components coming unglued. I contacted the seller for a return and refund, which were denied. I tried to proceed with eBay's intervention, but I can't start the process. What can I do?
1 comment
marioelegio
Mentore2 years agoWith eBay you can start the return and refund process, for a defective or non-compliant item, within 30 days of receiving the goods. For those reasons, the seller has no chance of refusing the return.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
If these deadlines have expired, you can file a dispute with the payment method you used: Dispute on PayPal's site (180 days) or a chargeback with your credit card provider (360 days).
hi
mario