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tips for solving a return issue
I bought an item, and when it arrived I immediately noticed that it didn’t match the product I wanted to buy. I asked for a return and a refund. The seller agreed, asking me for my email address so he could send the return label since the shipping costs were supposed to be his responsibility. Maybe I was a bit impatient.. but when the next day I saw that the label still hadn’t been sent, I opened a complaint directly with PayPal to get the refund. Now my return shows as closed. I’m left with a nonconforming product and no refund. What should I do or can I do?
3 comments
sika700
Mentore2 years agoNothing... you said it yourself, impatience led you to make a big mistake.
Now, if you want the refund, you'll have to pay for shipping yourself... not to mention the feedback left...
Kind regards.
katicar-75
OP2 years agoI’d be very happy to delete the negative feedback I left. It wasn’t my intention... is there a way to edit it?
sika700
Mentore2 years agoYou just had to think it through before releasing it... understanding that it certainly didn't solve your problem... but only caused another one, if not made the first one worse!
Anyway, you can't change it on your own, you have to ask the seller if they have feedback modification requests available.
Best regards.