tips for solving a return issue | Questions and answers among users

katicar-75 · 2024-04-26T16:17:48.107000Z

I bought an item, and when it arrived I immediately noticed that it didn’t match the product I wanted to buy. I asked for a return and a refund. The seller agreed, asking me for my email address so he could send the return label since the shipping costs were supposed to be his responsibility. Maybe I was a bit impatient.. but when the next day I saw that the label still hadn’t been sent, I opened a complaint directly with PayPal to get the refund. Now my return shows as closed. I’m left with a nonconforming product and no refund. What should I do or can I do?

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tips for solving a return issue | Questions and answers among users | eBay Italy