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Purchase dispute
Summary: The discussion between the.cube and sika700 concerns a purchase dispute. Both participants are engaged in a prolonged exchange on the topic, likely trying to resolve an issue related to the purchase in question.
Subject: Problem with payment dispute and lack of seller protection on eBay
Hello everyone,
I need some advice on how to protect myself in an unpleasant situation with eBay.
I sold a high-value item and I shipped it regularly via Paclink/eBay/DHL to the address indicated by the buyer, who signed the delivery receipt. Later, the buyer disputed the purchase with his bank and, after further checks, it emerged that his account had been hacked and that the purchase had been made with a cloned card.
Now eBay refuses to pay me, claiming that my transaction is not covered by seller protection, but without giving me a detailed explanation of why. I followed all the platform's rules and instructions and I believe that a fraud case like this should fall under their responsibility, not mine.
The problem is that they no longer respond clearly, limiting themselves to vague answers and without providing precise instructions on how to proceed.
What can I do to protect myself legally and получить the payment that is owed to me?
Thanks a lot for any advice or similar experience you can share!
sika700
Mentore1 year agoHello,
it should be specified that it’s not eBay refusing to pay out your funds... they’re simply blocked because of the dispute... and until it’s closed, eBay can’t pay them out to you!
I’d say it’s the classic situation, you need to provide the requested documents, the POD is very important, and hope it gets resolved in your favor... but it’ll be very difficult.
Have a good day.
the.cube
OP1 year agodisadvantage. So what does seller protection consist of if everything is
done as requested?
How is it my fault if they were hacked?
Thanks.
sika700
Mentore1 year agoSo if you lost the dispute, the last option is to appeal.
Seller protection depends on the type of seller, the item sold, and the sales history.
Best regards.
the.cube
OP1 year agoThey decided it.
Could you give me some guidance on how to appeal?
I tried asking but they won't give me any guidance and even on the site I
couldn't find clear instructions.
Thanks so much
sika700
Mentore1 year agoIf they decided it... you lost...
https://www.ebay.it/help/selling/managing-returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-venditori?id=4369&st=3&pos=2&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20venditori&intent=appello&lucenceai=lucenceai&docId=HELP1306
Best regards.
the.cube
OP1 year agoselecting the appeal button brings up an error page.
Really terrible service considering the fact that they still haven't
managed to explain to me what I didn't comply with to receive the seller's
guarantee.
Thanks a lot
sika700
Mentore1 year agoWhat did you not comply with?
You have to be eligible... you're a private seller, with very few sales under your belt, you don't describe what kind of item you sold, if it's about this account... well, if you want help you need to be more specific.
https://www.ebay.it/help/policies/selling-policies/protezioni-del-venditore?id=4345&st=3&pos=1&query=Protezioni%20del%20venditore&intent=protezione&lucenceai=lucenceai&docId=HELP1267#section4
Have a good day.