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Dispute with buyer
Summary: A brief discussion between fedenar and marioelegio regarding a dispute with a buyer, but the specific details of the content are not provided.
Hello, I sold a hard drive to a buyer a week ago (1000+ feedback). The drive had been used 7 (seven) times, powered on for barely an hour, practically like new. Today the buyer opens a dispute saying it doesn't work, isn't recognized by the PC, and makes strange noises; I asked for video proof and he sent me a clip where you can hear the classic repeated clicking of a drive that's about to fail.
From the photos it doesn't look tampered with (I'll never be able to be certain), but it's rather unlikely that a nearly new drive could break like that unless it was dropped from a height or corrupted with a specific program.
What do you recommend I do? I'm pretty annoyed since this is the second dispute I've received in less than the last two months for items that I sell working and then mysteriously don't work.
I understand that in disputes the seller is often the losing party, but is it possible that the only solution really is to stop selling on eBay?
I'm trying to get the damage covered through Packlink insurance, although I fear it won't be any use.
fedenar
OP1 year agoAs expected, claim rejected. I don’t recommend getting the supplemental insurance from eBay Shipping/Packlink because in the end, if you read the terms and conditions, there are a lot of items they don’t cover, especially if they’re electronics, and they expect photos of the package to be taken before and after too (I’ve gotten into the habit of taking them for my shipments, but usually who does that, really?).
For me it was included in the €35 limit, so I didn’t spend anything extra, but I think I won’t spend 1 more euro for future shipments, like I used to in the past.
marioelegio
Mentore1 year agoRightly so.
To avoid these problems, you need to avoid selling from a distance. Only hand delivery with cash payment and without the involvement of platforms.
bye
mario