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Incorrect contestation
Hello everyone, a few days ago I sold an old appliance from the 70s for the price of 10.00 Euro, specifying that it was working but yellowed with age. Today the buyer opened a dispute saying that the item does not match the description because it was yellowed (I had written that!) and not working (if he didn’t break it, it worked perfectly until 1 minute before packing). He then immediately closed the case, sending everything to his bank.
I wrote to him to send me proof that it wasn’t working, but he is not replying.
I am not a professional seller, I only sell things I’m getting rid of ahead of a move, so I do not accept returns, but I read that Ebay obliges me to reimburse him and I would have to pay the courier again to get the item back and only after that reimburse him (but if he closed the case, how am I supposed to??).
I don’t know how to handle this because honestly I think it’s a scam attempt and I find it unbelievable that Ebay doesn’t let me defend myself in any way.
How should I handle it? Unfortunately I don’t have a video proving it was working (stupid me for forgetting to make one, but for 10 Euro I would never have believed I’d end up in this mess) but I think it should be the buyer who provides proof of the defect.
marioelegio
Mentore1 year agoNo one will inspect the defect and therefore know which of you is right. In these cases, 99.9% of the time they side with the buyer. Photos or videos would not have been of any help to you.
If the eBay procedure is closed, you have to wait for him to open the chargeback request with his bank and then for eBay to forward it to you.
I don't think it's worth getting the item back for that amount, and maybe that's what he's counting on.
hi
mario
saba2022
OP1 year agoThanks Mario for your reply. I followed your advice. Of course, with this system the seller is very poorly protected...