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I bought a desk; upon delivery there were supposed to be two packages, but one was missing. The courier told me it would arrive in the following days, but after a few days without seeing the package arrive, I called the courier and he told me the second package had been lost.
I contacted EBAY and informed them of what had happened. After a few days, they informed me that I would not be refunded because the seller had shipped it and, for them as for EBAY, everything was or had been regular, so for EBAY the dispute is considered closed and I am not entitled to any refund.
I contacted EBAY again and said that they probably hadn't understood anything: I did not receive what I paid for, the problem was not caused by me, and I would have returned the package received in order to get the refund.
Their reply was: within 48 hours we will give you an answer. That was November 4, 2023.
These days (January 4, after two months) I received a reply: the dispute is considered resolved, so I will get no refund and I will keep the one package I received.
My conclusion: EBAY is not very serious and does not protect buyers. The seller company could and should also have behaved differently. It's a shame I don't have a fireplace to be able to use the material I received.
marioelegio
Mentore2 years agoUnfortunately, you used the wrong procedure.
You did receive the item, it just wasn't as described (some parts were missing).
So you should have opened a return request for an item not as described with return shipping paid by the seller.
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
If you had opened a refund request for an item not received, it's obvious that eBay closed it in the seller's favor since they have a courier receipt showing that something was delivered.
bye
mario
sika700
Mentore2 years agoYou simply opened the wrong request.
You should have requested a return for an item not as described.
Kind regards.