DISPUTE OPENED BY THE SELLER | Questions and answers among users

fabi_2782 · 2026-03-26T08:42:20.077000Z

Hi everyone,I bought a pair of AirPods Pro 3 from a seller on eBay. When I tried to use them, the touch button on the case on the front part wasn't working very well, so I decided to go to an Apple Store and check whether, since they were still under warranty, I could replace them. Unfortunately, the Apple assistant showed me that the serial code had been replicated and therefore the AirPods were not original. I then asked to be able to return the item. The seller first offered me a partial refund, which I refused. After that he sent me the shipping label and the next day (it was Sunday) I packed everything up carefully and went to the post office to send the package containing the headphones that I had no desire to keep. The return tracking indicates that the package is still in transit, but even before he received the package (according to the latest Poste tracking updates) the seller opened a dispute and in our chat he continues to claim that the package has been tampered with and that the headphones are not in the box. Now he is blaming the courier. Even though according to Poste the package is still on its way. In the meantime I decided to leave a negative review for this purchase of mine. Now he keeps telling me that he can't resolve the dispute until I accept his request to change the feedback. Is this 'technical' condition he's talking about true? How should I proceed? Thank you very much for your reply and please help me, I'm desperate.

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DISPUTE OPENED BY THE SELLER | Questions and answers among users | eBay Italy