Open controversy pending for 2 months

Question

Good morning, on March 28 I opened a dispute for an item never received. To date, the dispute is suspended and I can’t take any action. I tried using eBay’s contact service, but when I select the item I’m told that there is already an open dispute. Does anyone know how I can unblock the situation? Has this happened to anyone?

marioelegio · Accepted Answer

Get eBay customer service to contact you, use the link at the bottom of this page .....  https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0  himario