Dispute closed by eBay, despite the offer of a partial refund not being accepted. | Questions and answers among users

giusca21 · 2025-05-09T03:32:11.330000Z

The seller sends an item that is not as described, even though he had specified that it was. A dispute is opened for return. The seller offers a partial amount, instead of a return. In the response form available to the buyer, they accept the amount or refuse it, there is no deadline within which to respond. After a few days, Ebay closes the dispute, even though the buyer had not specified that they were refusing the offer - a proposal for a partial refund. In relation to the opening of the dispute for return and the implicit refusal of the partial refund offer, it must be understood that the buyer rejects the offer; otherwise they would have accepted it. So Ebay, instead of stepping in to manage the return or refund the buyer, closes the dispute, preventing the buyer from taking any rightful action.

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Dispute closed by eBay, despite the offer of a partial refund not being accepted. | Questions and answers among users | eBay Italy