Dispute rejected, eBay customer service is poor and only protects sellers | Questions and answers among users

simri-624 · 2026-03-25T16:45:43.543000Z

"Terrible experience and the dispute handling was absolutely embarrassing. I received an item completely different from the one I ordered and, despite the evidence, eBay closed the case in my favor... no, actually in my DISFAVOR, without providing the slightest logical explanation.They say they contacted you, but they give one ring from a number just so they can say they tried. They sent me an email with return instructions, too bad the seller unilaterally closed everything and customer service stood by and watched without lifting a finger. It’s a system that doesn’t protect the buyer in the slightest: if you have a problem, you’re on your own.Stay away. If you want real support and full protection, buy on Amazon. eBay has become useless and inefficient. Strongly not recommended, never again!""After years of use, I am deeply disappointed. In the event of a dispute, customer service does not analyze the facts but applies blind algorithms. I felt abandoned: money lost and no real support. They promise protection, but when you need it they disappear behind preset messages and endless wait times. Never again, I’ll switch to other platforms that respect their users more."

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Dispute rejected, eBay customer service is poor and only protects sellers | Questions and answers among users | eBay Italy