Locked
Discussion interactions are currently paused.
Dispute resolved in favor of the buyer
Summary: lucacro received confirmation that eBay resolved a dispute in their favor, allowing them to return an item to the seller for a full refund. They were given instructions on how to proceed with the return and are asking for reassurance that the seller will not refuse delivery and that the refund will be guaranteed once delivery is confirmed.
Good morning, it looks like eBay has closed the dispute in my favor, so can I send the return on my own as they say? Will I definitely get a full refund? Could the seller refuse delivery?
This is the text of the response I got from the dispute.
Hi Luca.
We reviewed the dispute and resolved it in your favor. You need to return the item to the seller in exchange for a refund. We're sorry to hear that you had a problem with the purchase.
To receive the refund, you need to return the item to the seller by 30 Jul 2026. You must ship the item with the shipping code. On the dispute details page you can find the seller's shipping address and instructions. Don't forget to enter the shipping code. Once the shipping code confirms delivery of the item to the seller, we will issue a refund to you.
marioelegio
Mentore3 weeks agoIf the dispute was resolved in your favor, you will receive a full refund.
Depending on the reason for the dispute, return shipping costs may also be the seller’s responsibility.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=1&query=Spese%20di%20spedizione%20della%20restituzione%20-%20acquirenti&intent=spese%20di%20reso&lucenceai=lucenceai&docId=HELP1152
In this case, if the seller does not send you the prepaid label, ask eBay to step in.
https://www.ebay.it/help/buying/default/ask-ebay-to-step-in?id=4701
hi
mario