Controversy over repairs: possible scam setup? | Questions and answers among users

ingegner.fulge · 2024-04-03T08:29:43.002000Z

Good morning everyone, I’ll summarize briefly:I buy a watch that arrives with a broken crown. I report it to the seller without asking for a return, and after various messages + a call to customer service, who suggests I try to find a solution with the seller, we agree, again through eBay messaging, that I would take the watch in for repair and the seller would reimburse me for the cost.Repair done, 100 euros. The seller says it’s too much and won’t pay, I propose 70 but again says it’s too much, offers to pay 50, but then disappears. Meanwhile the eBay warranty period expires, I ask for a return with full refund but eBay says it can’t activate the warranty because I exceeded the time limit for the return/refund request (even though after the first contact I had still called and reported it, following customer service instructions, without opening the return).I did everything following eBay guidelines without going outside the channels, I followed the resolution principles and this is the result.Can I appeal the decision in your opinion, having a partial refund on the assumption of a scam for an item received broken, given the seller’s behavior, or do I only have a one-star feedback left, a watch to resell, and that’s it?

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Controversy over repairs: possible scam setup? | Questions and answers among users | eBay Italy