Courier mistakenly marks "recipient refused", package now stuck in storage | Questions and answers among users

rbhsamba · 2023-02-08T17:37:51.838000Z

Good evening,I was expecting a package from Poste today (with tracking code on sda.it). There was a mix-up with the courier at the intercom and he decided not to deliver the package, instead marking it as "refused by the recipient". I called Poste and they say that now only the sender can unblock it so that a second delivery attempt can be made. They say that in this case it is eBay that has to act, and not the user who sent me the package.Does anyone know how/where I can get in touch with eBay to ask for assistance with this?

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Courier mistakenly marks "recipient refused", package now stuck in storage | Questions and answers among users | eBay Italy