What to do in this situation?

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I sent a registered letter to Chile, it shows as stuck at the international exchange center, the buyer opens a dispute.. I check and tell him not to worry and I open a support ticket on the post office website and tell him to wait a moment for them to reply.. after 7 days, he converts it into a claim and gets a refund.. but now if the shipment gets unstuck and arrives at its destination? Do I lose both the item and the money? What should I do?

thanks

mrpanini_03

11167 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

sika700

Mentore1 year ago

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@mrpanini_03 wrote:
...Do I lose both the material and the money? How should I handle it?

Exactly... you've already lost both.

If it gets delivered, the only thing you can do is try to get reimbursed by contacting the buyer.

Kind regards.