What to do in this situation? | Questions and answers among users

mrpanini_03 · 2024-09-28T18:26:01.851000Z

I sent a registered letter to Chile, it shows as stuck at the international exchange center, the buyer opens a dispute.. I check and tell him not to worry and I open a support ticket on the post office website and tell him to wait a moment for them to reply.. after 7 days, he converts it into a claim and gets a refund.. but now if the shipment gets unstuck and arrives at its destination? Do I lose both the item and the money? What should I do?thanks

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What to do in this situation? | Questions and answers among users | eBay Italy