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What should I do if I receive a broken item?
Good morning, I bought a headlight for 400 euros, and it arrived with some broken parts. How do I contact eBay support? Can I get a refund?
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Good morning, I bought a headlight for 400 euros, and it arrived with some broken parts. How do I contact eBay support? Can I get a refund?
sika700
Mentore2 years agoOpen a return request, the seller will handle the return shipping at their own expense:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134
Of course, without returning the item, you won’t be able to get a refund.
Best regards.