what can I do | Questions and answers among users

yousrhajj_0 · 2025-08-05T16:01:30.474000Z

Dear eBay,I purchased an electric scooter (Ninebot by Segway MAX G30D II) through your platform and made the payment as usual. However, the seller informed me that they have not received any bank transfer and that the item has not been available for months.I paid through eBay and can provide all proof of payment. The seller claims not to have accepted any offer, but the listing was active and the payment went through successfully.I kindly request a full refund through the eBay Money Back Guarantee, as I have not received the product and the seller is unable to deliver it.Thank you for your assistance.Kind regards,[your name or eBay username]

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