Forced to send a refund? | Questions and answers among users

nuptio · 2023-02-07T04:24:44.555000Z

Hello everyone I sold a coffee machine on eBay, as good as new, it was given to me new but unused for even a week a buyer bought my machine, contacts me a week after shipping and tells me the machine works but no coffee comes out I told him that maybe, since it had been sitting for a while, some limescale had formed, it needs to be bled a bit he insisted that I am a thief and that I scammed him by mutual agreement I told him to send it back to me and I would have issued a refund if the machine actually didn’t work when the machine was sent back to me, I found a broken piece of the tray, I contacted him telling him that I took photos of the package as soon as it arrived and also when I opened it he blamed me for breaking the tray and after a quick check, I turned it on and it works perfectly, it was just a tiny limescale nozzle, nothing at all I sent him photos of it working and asked him to send me an email or a phone number so I could show him that it works perfectly I told him that at this point I would send the machine back to him, because besides accusing me of being a scammer or thief, he also damaged the trayI also told him that I am not obliged to refund an item that works perfectly, especially since I suffered damage and accusations of fraud now he is not replying to messages what should I do ?

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