package damage

Question

Hello everyone, I shipped a package and looking at the tracking they tell me that "Your package was damaged in transit. We will notify the sender with details". Now I am the sender and no one has contacted me yet. What should I do? The user who was supposed to receive the package is rightly complaining.

marioelegio · Accepted Answer

You have to fully refund him through eBay, so tell him to open a refund request (it's best to do it, otherwise you risk having to refund him twice).Now you need to sort it out with the courier. himario