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Order date: 22 Sep 2024 Order total: GBP 232.43 Order number: 27-12083-38287
I have a problem with this item, the web cam doesn’t work properly, the seller is trying to blame the carrier, the screen is perfectly intact and arrived intact, the web cam started having a defect after a few weeks of use, I’m not getting any help from eBay’s phone support, how do I get it replaced and/or refunded with a return? the seller refuses to give me a replacement, do I need to file a complaint with some authority? terrible experience with eBay, I think they need to check the feedback they get better and the quality of sellers. Can someone give me an answer? Thanks
1 comment
marioelegio
Mentore1 year agoRequest a return and refund using eBay’s procedure.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
Select defective product as the reason for the return.
The seller will have to cover the return shipping costs by sending you a prepaid label. If they don’t do it within 3 business days .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
hi
mario