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Clarification on the timeframe for returning a product by the buyer
Summary: The discussion thread revolves around a request for clarification regarding the buyer's timeframe for returning a product, initiated by nerevarinez. marioelegio joins the conversation, but the specific content of their replies is not provided.
Hello everyone and good morning.
As per the subject, I wanted to ask you for clarification regarding the (maximum) time a buyer has to return an item (specifically: not a return, so not for a "change of mind," but a return because the item is not working).
Basically: I sold a car spare part. After it arrived, the mechanic who was supposed to fit it on his client's car (i.e. the buyer with whom I completed the sale) contacted me and told me that it wasn't working. So I replied saying there was no problem and that I would now also notify the buyer. We spoke (on WhatsApp) and agreed to sort things out by returning the product through eBay's process/procedure (i.e. the buyer opening a product return claim, refund, etc. etc.).
Since then, however, I haven't heard anything else (in the end did the part work? did he change his mind? or something else? who knows) This was almost a week ago.
At this point I was wondering: after how long can I consider myself "free" from any "commitment" in this sense, meaning from not (wanting to) accept the return of the product, even if it is not working (if that's even true...)?
Thank you.
P.S. To be clear, I have already received the credit, into my account, of the amount paid by the buyer, so basically the buyer got the product they purchased and I got the amount paid. The sale is concluded, in short, as I said.
nerevarinez
OP1 year agoOk, thanks a lot Mario for the various clarifications.
At this point I'll wait and see how the situation develops.
nerevarinez
OP1 year agoOk thanks. Obviously, the thing with the bank (chargeback) etc. is always something that would come into play if, precisely, the buyer hasn't received the refund through Ebay, right?
I mean: if the buyer gets refunded through Ebay's return/refund process, that's the end of it, right? In short, the buyer won't be able, after months and months (or after 1 year), to demand anything else from the seller, right?
marioelegio
Mentore1 year agoOf course, you can request only one refund.
nerevarinez
OP1 year agoHi Mario, thanks for the reply.
Ok, got it. So, considering that he received the product on April 2, he has until May 2 to open the dispute/non-conformity and refund process.
Regarding the payment by credit card, what exactly do you mean? I mean: once the refund process is opened through Ebay and I issue the refund (obviously once I’ve gotten the product back), doesn’t that close the whole thing? Maybe you meant in the case where, after the seller receives the item, they don’t issue the refund?
Anyway, that said, just a personal thought: I get that those are Ebay warranty rules, etc etc, but in cases like this, who assures the seller that the item wasn’t used during the 30-day period and maybe then broken by the buyer? More than anything, I think there should also be a certain difference (regarding the refund, meaning the actual refund amount) between someone who returns an item right away and someone who, instead, takes weeks if not the full 30 days to return it.
Also because if, already the day after you received it, you told me it wasn’t working, why wait so long to send it back?
Anyway, oh well, maybe it’s because it’s the first time (in years of selling, even if only occasionally) that I’ve had to issue a refund for a non-working item, so maybe I’m just not used to it 😂 I imagine many other users, especially maybe professional sellers, are much more used to these things and don’t even give them a second thought, so to speak.
marioelegio
Mentore1 year agoIn the event of non-compliance, the rules are set by the civil code (ebay has nothing to do with it). For professional sellers, there is also the consumer code.
A chargeback occurs when the buyer pays by credit card and then contacts their bank saying they were tricked and asking for the payment to be reversed (dispute on the payment method). If the bank grants the reversal, it then recoups the amount from the seller (through ebay).
bye
mario
marioelegio
Mentore1 year agoOn eBay or on PayPal, the buyer has 30 days (from the date of receipt of the goods) to dispute the non-compliance. Then you would have 3 working days to provide a prepaid return label and he would have 10 days to return the item.
If he paid with a credit card, his bank would have a year to dispute the payment with you and request the money back (chargeback).
hi
mario