Do I have to pay the fee? | Questions and answers among users

aleli58 · 2026-04-04T17:01:19.283000Z

I’m a non-professional seller making my first listing. A buyer sees my item and buys it, then immediately asks for the cancellation. I receive the email 3 days later. I try to log in to eBay but it’s blocked: eBay’s problem, not mine. I manage to get it unblocked after another day, but by then it’s no longer possible to cancel it. I try to get help but the system kicks me out every time: there’s definitely a technical problem. I write to the buyer saying I accept the cancellation. He opens a dispute and gets a refund. I’m charged the selling fee, even though I didn’t sell anything. I protested, but customer service says I have to pay. I’ve written them many emails, but they don’t reply. I ask to be called, but they don’t phone me. I received an email saying I have to pay, otherwise they’ll notify the debt collection agency.What can I do?

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