I need to return an item that doesn’t match the description, but I can’t find the shipping label. | Questions and answers among users

zeus9070 · 2023-12-07T16:59:56.943000Z

hi, I bought an item that doesn’t conform or rather, to be precise, a generic one, even though none of that was mentioned in the description.I opened a dispute with the seller, who in the meantime sent me the shipping label, but it can’t be found anywhere, as confirmed by eBay customer serviceafter 20 years of shopping, being a disabled person with a severe disability, I asked for the courier to come to my home to pick it up, but this business does not provide this servicecan I appeal to eBay or report it to the consumer protection office?what do you recommend?

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I need to return an item that doesn’t match the description, but I can’t find the shipping label. | Questions and answers among users | eBay Italy