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Seller shipping performance defect
Good morning,
I’m writing to understand what I need to do regarding the situation I’m in. I completed 3 shipments, of which: one with the eBay label and two with Poste Italiane. They were delivered, everything was fine. A few days ago, while checking the seller performance, I noticed these issues and reported them, since I shipped the same day and provided the tracking codes that very day! they say they arrived late and they can’t remove them. Now I’m asking myself: if the problem is the courier who doesn’t deliver, what fault is it of mine? once I’ve entrusted them with it, what am I supposed to do?
2 comments
sika700
Mentore2 years agoGood morning,
please remember that what counts is the day and date the shipment physically leaves, not when the tracking is entered.
If, for example, you indicate that you will ship on a certain day by a certain time (defined by you in your account settings), enter the tracking the same day, but the courier picks it up and the shipment leaves the next day, the defect is guaranteed.
Kind regards.
marioelegio
Mentore2 years agoYou chose the courier.
You should choose more reliable couriers or services. Or you can increase the packing time by a couple of days so as to postpone the final delivery time.
bye
mario