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difficulty requesting a refund through Ebay
Good morning community, having not received an item paid for with PayPal, I contacted the seller who, apologizing, is willing to give me a refund, telling me however that to get it, I have to go through eBay by handling the "request a refund" process. The problem is finding the right option on the site; despite trying everything, I see the item not received and, under "other actions," no refund request option appears, only the message "the item may arrive"... then it's impossible to find a proper contact to write to the e-commerce site, thanks for any help
1 comment
sika700
Mentore3 years agoGood morning,
the seller themselves could cancel the order directly and issue the refund... as a seller I don't understand this practice (it's not the first time I've seen it mentioned on the forum) of leaving the "hot potato" to the buyer...
In any case, you need to wait until the presumed delivery date has passed, after which you can open a claim for an item not received:
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
Kind regards.