Paid display, used and not working | Questions and answers among users

jfix · 2023-07-07T21:22:25.190000Z

Good morning, I’ve been an eBay customer for 16 years and I’m an IT technician. I bought an Apple a1990 display on eBay for €650; the seller stated it was a new display, opened, never used, invoiceable, and did not accept returns, but it said eBay guarantee. When I received the display, it had several dents from a fall; I contacted the seller for clarification about the product, asking why it was dented (not scratched), and he replied that he does not accept returns. I reported it on eBay and they sided with the seller. When I saw that message, I said I’d keep it dented; once the display was installed, it was broken too and showed vertical lines. In the end I threw away 650 euros, they didn’t issue me the invoice, and I have a non-working display. So who protects customers? It’s as if starting tomorrow I put all the broken displays from my shop up for sale on eBay and they still side with me.

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Paid display, used and not working | Questions and answers among users | eBay Italy