Request to return a product

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Good morning! I started the process to return a product, but the seller hasn’t sent me a form or a PDF to return the product myself, only the address

ingriball_8

Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

Mentore3 years ago

It depends on the reason why you opened the return case.

If it’s because you changed your mind, you’ll only get the address and you’ll have to take care of the rest yourself.
If it’s for a non-conformity, the return is the seller’s responsibility, and they must provide you with a return label; if they don’t, ask eBay to step in. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382

mario