question about item not received by the buyer

Question

good evening, I sold an item on eBay that I shipped with eBay shipping, the package was regularly delivered to a pickup point and regularly taken in charge by the courier, but the buyer opens a report for item not received, what should I do? according to the tracking it still doesn’t show as delivered

sika700 · Accepted Answer

Until the package is shown as delivered to the recipient, you are responsible for it... if it gets lost, you will have to refund it. Kind regards.