Request for refund question | Questions and answers among users

exnovox · 2025-03-23T07:42:33.132000Z

Good morning everyone. I received a refund request regarding a sculpture I put up for sale. In the description I only listed the weight and the wording "condition as shown in the photos". I didn’t write anything else because I don’t know much about the item. After making me an offer, a user bought it at full price. Now that he has received it, he wants to return it because in his opinion it is resin and not bronze as he thought, and on the excuse that it is an item different from the description. In reality I never wrote the material or anything else, so the description has nothing to do with it. He left me negative feedback because the item did not meet expectations and then claims that eBay must protect him even if he changes his mind about the purchase. So he admits that the reason is that he doesn’t like it, not because of any incorrect description. Do you think it is fair for eBay to side with him? At that point anyone can change their mind whenever they want and return an item whenever they feel like it...

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Request for refund question | Questions and answers among users | eBay Italy